A2. Delegation and Coordination with CEO and Council

Purpose
To set out how the Operations and Systems Manager delegates tasks, coordinates workflows, and ensures that operational information is communicated effectively to the CEO and Council.

Scope
This SOP applies to routine delegation, information flow, and operational coordination across staff and Council-related functions.

Responsible Role
Operations and Systems Manager

Procedure

1. Identify Delegable Tasks
   • Review daily and weekly priorities.
   • Identify tasks suitable for delegation to administrative support or relevant officers.
   • Ensure delegated tasks are clearly defined and time-bound.

2. Coordination with the CEO
   • Provide a weekly operational update summary.
   • Escalate time-sensitive or risk-related issues.
   • Confirm decisions or instructions in writing where clarity is required.

3. Council Liaison
   • Ensure Council receives required documents, briefs, and updates on time.
   • Log Council requests and liaise with CEO to ensure that the Operations are running smoothly.
   • Highlight any operational impacts of Council decisions.

4. Tracking and Accountability
   • Record delegated tasks in the task tracker.
   • Monitor progress and adjust timelines as needed.
   • Close tasks formally once completed.

Linked Templates
• Task Delegation Log (to be added)
• Weekly CEO Update Template (to be added)

Version Control
Version: 1.0
Author: Malika Meddings
Date Created: 1 November 2025

Review Date
1 November 2026